Pricing

The Vale Physiotherapy Cancellation Policy:

1. Cancellation Notice Period:

• In the event of a cancellation all clients must provide at least 24 hours’ notice to cancel or reschedule their appointment. This allows us the opportunity to offer the appointment slot to another client.
• Cancellations made within 24 hours of the appointment time will incur a cancellation fee equivalent to the total cost of the designated appointment / session.

2. Non-Attendance:

• If a client fails to show up for their scheduled appointment without prior notice, this is considered a non-attendance.
• A non-attendance fee will also be charged equivalent to the full cost of the appointment / session.

3. Late Arrivals:

• If a client arrives late for an appointment, the session may be shortened to accommodate the next client, and the full session fee will still apply.
• The treating clinician may choose to reschedule if the client arrives too late to conduct an effective session.

4. Rescheduling:

• Clients wishing to reschedule an appointment should notify the clinic as early as possible.
• Rescheduling is allowed within the clinic’s available time slots and may be subject to availability.

5. Communication:

• Cancellations or changes should be communicated directly with the treating clinician either via email or telephone (ideally via telephone if within 24 hours).

6. Special Circumstances:

• Exceptions may be made in cases of emergency, illness, or other unforeseen circumstances.
• Clients are encouraged to communicate with the treating clinician as soon as possible if such circumstances arise.