Privacy Policy
Last updated: 21st May 2024
Your privacy is very important to us. It is our policy to respect your privacy regarding any information we may collect from you on our website www.thevalephysio.co.uk.
Information we collect
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
Personal Information
When you contact us by through one of the forms on our website, or directly you will be providing us with personal information about yourself, these may include, but not limited to:
- You first and last name
- Your email address
- You contact phone number
We will then use this information to provide you with the services you have requested or to respond to your enquiry.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Cliniko Online Booking Platform
As part of our services offered through our website there is the ability to make a booking with us. This is done through a third party called Cliniko which provides the facilities to make appointment bookings online.
Please note that any booking you make through the online booking facility on our website is subject to Cliniko’s own Privacy Policies, terms and conditions. Please click here to view Cliniko’s terms and policies.
This party data collection
Usage Data is collected automatically when using our website.We use the third party service Google Analytics to collect information and details of visitor behaviour patterns. Usage Data may include information such as your device’s browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Other services on our website may also collect usage data, you can manage your consent for these services, including Google Analytics by amending your consent settings in our Cookie Policy.
We collect this information to deliver the services we offer on our website and to allow us to analyse the websites usage to further improve the website for all our users.
Access to your data
At anytime you can request access to any personal information we hold about you and you may also request that any personal information about you be permanently deleted. You can do so by contacting us using the contact information provided below.
Contact Information
Please feel free to contact us with any questions or queries about this Privacy Policy or any of the services we offer using the details below:
By Email:
info@thevalephysio.co.uk
By Phone:
07533 836376 or 07828 176071
By Post:
5a, Stainland Road
West Vale
Greetland
Halifax
HX4 8AD
